How It All Began
I would say I don't know where to start, but I have a pretty good idea.
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I love having fun and witty hoodies, along with sarcastic home décor. So when I started looking for items and clothing for myself, it was so hard to find! Or the company would want me to place an order for 20+ pieces. I'm sorry, but I have no interest in buying 20 hoodies for one funny design.
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My loving husband bought me a Cricut for Christmas, it sat in its box for almost 2 full years, until I stumbles across a TikTok that explained how to make my own pillow cases & hoodies with a few simple tools. From that moment on, its been quiet the ride.
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I started out working on an extra table we had in the basement, buying a few pieces of clothing here and there for myself and friends, then once people actually started to realize what I could do and create for an affordable price, it got a little hectic.
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Fast forward, Mike and I moved into our dream home on 5 acres, I have my own actual office to make and create. buy my blanks in bulk, and have so many wonderful customers that keep coming back! I feel so blessed that I get to create items for people everyday, and I wouldn't have it any other way.
Return Policy for Defective Items:
We strive to provide the highest quality products to our customers. However, if you receive a defective item, we want to ensure a smooth return process. Please follow the steps below to return your defective item:
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Eligibility: This policy applies only to items that are defective due to manufacturing or material defects. It does not cover damage resulting from normal wear and tear, misuse, or accidental damage.
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Time Frame: You must report the defective item within 30 days of receipt.
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Return Process:
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Contact our Customer Service team at crystal@sassandsipco.com to report the defect. Please provide your order number, a description of the defect, and any relevant photos.
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Our team will review your request and, if approved, will provide you with a Return Authorization Number (RAN) and return shipping instructions.
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Pack the item securely and include the RAN. Ship the item to the address provided by our Customer Service team.
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Inspection and Refund: Upon receiving the returned item, we will inspect it to confirm the defect. If the item is found to be defective, we will issue a full refund to your original method of payment within 5-7 business days.
Exchange Policy:
We understand that sometimes you may need to exchange an item. Our goal is to make this process as simple as possible. Please follow the steps below to exchange your item:
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Eligibility: This policy applies to items that are in new, unused condition and in their original packaging. Items that show signs of wear or have been altered in any way are not eligible for exchange.
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Time Frame: You must request an exchange within 30 days of receipt.
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Exchange Process:
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Contact our Customer Service team at [customer service email/phone number] to request an exchange. Please provide your order number and the item you wish to exchange for.
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Our team will provide you with an Exchange Authorization Number (EAN) and return shipping instructions.
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Pack the item securely and include the EAN. Ship the item to the address provided by our Customer Service team.
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Inspection and Exchange: Upon receiving the returned item, we will inspect it to ensure it meets our exchange criteria. If approved, we will process the exchange and ship the new item to you within 5-7 business days.